Return & Refund Policy

Our refund and return policy can be accessed at https://philgoodal.com/returns-policy

This policy applies to the United Kingdom.

This policy was last updated in November 2024.

Cancellation Timeframe

The cancellation period is within 14 working days of purchase.

Product Condition

Goods must be New and in Original Packaging to qualify for returns and refunds.

Method of Refund

The refund and reimbursement methods are identical to the original form of payment utilised.

Returns method is by mail.

There are no re-stocking fees.

Refund processing time is 14 working days.

Damaged / Defective / Incorrect Goods

Should there be any instances of damaged, defective, or incorrect goods, these will be exchanged minus any associated shipping costs. The customer is responsible for return shipping costs any affected goods.

Exchanges

We do not accept exchanges.

How to request a return or a refund

To request a return or refund, please contact us by Email at coaching@philgoodall.com. Returns are accepted within 14 working days of purchase. Any associated shipping costs will be the responsibility of the customer.

Delivery Charge on Returning Goods

For physical goods, the customer is responsible for the return shipping costs, which is not refundable.

Products Returned Exceeding the Cancellation Period

We are unable to accept returns that exceed the cancellation period of 14 working days.

Policy on returning goods

We accept refunds for goods and services purchased in error, within 14 days of purchase.

Your statutory rights are not affected.